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It will not heat
It is on, but it will not heat
First read the lamp and display: red flashes or A01 to A05 have their own fixes in the code table. Check it is not in Eco.
With no code, the manual says only: "The machine does not heat: contact the technical assistance." Owners of older Giottos found a tripped safety thermostat, or a failed relay on the control board.